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College IT Research, Infrastructure, and Support (CITRIS) is made up of IT professionals within the UITS Academic Technology Support dedicated to the College of Arts + Sciences (The College). We work cooperatively with the College Information Security & Policy Office (CISPO) and the College Custom Application Development Team under the umbrella of College IT (COLLIT).

Live Support - UITS Partnered Tech

Partnered Technology Support chat is available from 8am to 5pm Monday to Friday. If you need chat support for general IT issues after hours, please go to ithelplive.iu.edu for assistance from the UITS Support Center.

College IT Research, Infrastructure, and Support (CITRIS) Help Request Form

This option provides a set of prompts to help you provide information that is needed to route and assign the appropriate technician to help you solve your issue.

Email CITRIS@IU.EDU

Email us at CITRIS@IU.EDU and one of our technicians will respond to collect additional information as needed to help you solve your issue.

Call Us

Call us and leave a voice mail. We will submit a ServiceNow incident ticket on your behalf so the right IT professional can communicate with you to help resolve any IT questions or problems you may have. Our new phone number is 1-812-856-4357 or (on campus, 6-HELP)

Hours of Operation

College IT Research, Infrastructure, and Support (CITRIS) - Help Desk Regular Business Hours:

8:00 AM to 5:00 PM
Monday through Friday
Saturday and Sunday (CLOSED)

Fall 25-Spring 26 Closures

Thursday, November 27th 2025
Friday, November 28^th2025
Thursday, December 25^th 2025
Friday, December 26^th2025
Monday, December 29^th 2025
Tuesday, December 30^th 2025
Wednesday, December 31^st 2025
Thursday, January 1^st 2026
Monday, January 19^th 2026
Monday, May 25^th 2026
Friday, June 19^th 2026